Plan changes cannot be made on the day of your visit. Please notify us
at least 7 days prior to your visit.
Can I change the number of people in my reservation?
Changes can be made with 7 days notice.
When will I receive the shooting data?
Photography data will be delivered in downloadable format within 10
days of the shooting date.
Where can I shoot? Is it possible to go somewhere other than
Asakusa?
In the standard plan, we conduct photo shoots in the indoor garden studio.
Optional upgrades can be chosen for photo sessions at spots like Kaminarimon and Senso-ji Temple, or popular site such as Tokyo Tower.
If you have other preferred locations in mind, please feel free to ask us.
Can I extend the shooting time?
Depending on availability, we may be able to accommodate your request.
The fee for an extension is 22,000 yen(tax included) for an additional
30 minutes.
What payment methods are available?
Credit cards (VISA, Master, AMERICAN EXPRESS, JCB, Diners Club)
and We Chat Pay are accepted.
What happens if the weather is bad on the day of the tour?
The tour will be held even in the event of rain, and no cancellations
or schedule changes will be accepted. However, the schedule can be
changed if the store is unable to open due to significant inclement
weather such as typhoons or heavy snowfall, or if it affects customer
visits.
What should I do if I am late for my visit?
Please call the store to inform us on the day of your visit. Please
note that your reservation will be automatically cancelled if you are
more than 15 minutes late without notifying us.
What if I want to cancel my reservation?
Please be sure to contact us. Please note that 100% of the application
fee will be charged for cancellations from 7 days prior to the
reservation date, and 100% of the total amount of the reservation plan
will be charged for cancellations from 6 days prior to the reservation
date to the day of the visit.
Can I make a reservation for a large group?
Maximum of 4 persons
Can I rent a kimono and take pictures without a reservation?
Our store is by appointment only. Please be sure to make a reservation
in advance.
I am pregnant. Can I wear a kimono?
Pregnant women can also be dressed, but it may be difficult depending
on your belly and physical condition. Please consult with us before
making a reservation. If you become ill during the shoot, we will stop
the shoot with your health in mind. Please understand that we are not
responsible for your health condition.
What time do I have to return the costume?
Please return by 4:00 p.m. on the same day.
Are there any points to consider when choosing a kimono?
Our stylists will make suggestions based on your favorite colors and
patterns. You can decide while wearing several pieces of clothing.
What should I do if I stain or damage the costume I rented?
Cleaning fee will not be charged for stains within the normal range of wear.
However, if we find significant damage or stains, we may charge for repairs or cleaning at actual cost.
By subscribing to our guarantee pack in advance, you will be exempt from such additional charges in the unlikely event mentioned above.
Is there anything I need to prepare?
There is nothing you need to bring on the day.
How long does it take to get dressed?
Kimono dressing takes approximately 10-15 minutes. The total time from
reception, kimono selection, dressing, and hair setting will be about
1 hour. However, the total time may vary depending on the number of
guests and the number of people coming on the day of the service.
Does the amount of money vary depending on the kimono I choose?
We offer three options for kimono: Standard (no additional fee),High and Premium.
Can I reserve kimonos?
There will be no reservation as everyone chooses their outfit on the
day of the shooting.
We have about 100 costumes in the store, so please choose the one you
like after trying.
Can I choose an obi and accessories?
The obi sash is included in the rental set, but we also offer additional accessories as options. Find your own lovely coordination to express yourself. If you're unsure, our staff will be happy to make suggestions.
Do you have hair ornaments?
We have several available for you to choose from.
What sizes of costumes are available?
Women's: Free size (approx. M-L) Men's: S, M, L, 2L. If you are concerned about your size, please contact us in advance.
How many costumes are available?
We always have about 100 garments available.
Is it possible to wear a kimono of the opposite sex?
Yes, it is possible. We will do our best to meet your request, but
there may be cases where it is difficult to accommodate your request
due to the size of the kimono, etc. Please consult with us before
making a reservation.
When is the deadline for returning the kimono?
Please return Kimono by 5:30 PM. If it cannot be returned by that time, customers should return next day and we will charge 15,000JPY (tax included:16,500JPY) per person as late fee.
Do you provide makeup?
Only hair setting service will be provided. There will be no time for
you to do your own makeup, so please have your makeup done before
coming to the store.
What kind of hair styles can you do?
Depending on the length and texture of your hair, we will have a list
of hair styles available to your preference.
If you have a preferred style, please let our staff member know.
Is men hair setting available?
Our hair setting services are for women only.
Can I bring my own hair accessories?
Yes, it is possible. Please ask our staff on the day of your visit.
Can I get a hair styling with short hair?
Possible. Our stylists will arrange your hair according to your hair
length.
Can I check in large luggage such as carry-on cases?
We offer a baggage storage service and can keep large items that cannot be stored in lockers.
However, please note that space may be limited, so we appreciate if you would ask us before your visit.
Is tax exemption availble?
Our products are "services" and are not eligible for tax exemption.
Is there a place for my companion to wait?
You are not allowed to enter the dressing room, but you can wait
inside the store. Please reserve before coming to avoid long waiting
time.