What should I do if I am late for my visit?

Please call the store to inform us on the day of your visit. Please note that your reservation will be automatically cancelled if you are more than 15 minutes late without notifying us.

What if I want to cancel my reservation?

Please be sure to contact us. Please note that 100% of the application fee will be charged for cancellations from 7 days prior to the reservation date, and 100% of the total amount of the reservation plan will be charged for cancellations from 6 days prior to the reservation date to the day of the visit.

Can I make a reservation for a large group?

Maximum of 4 persons

Can I rent a kimono and take pictures without a reservation?

Our store is by appointment only. Please be sure to make a reservation in advance.

I am pregnant. Can I wear a kimono?

Pregnant women can also be dressed, but it may be difficult depending on your belly and physical condition. Please consult with us before making a reservation. If you become ill during the shoot, we will stop the shoot with your health in mind. Please understand that we are not responsible for your health condition.

What time do I have to return the costume?

Please return by 4:00 p.m. on the same day.

Are there any points to consider when choosing a kimono?

Our stylists will make suggestions based on your favorite colors and patterns. You can decide while wearing several pieces of clothing.

What should I do if I stain or damage the costume I rented?

Cleaning fee will not be charged for stains within the normal range of wear.
However, if we find significant damage or stains, we may charge for repairs or cleaning at actual cost.
By subscribing to our guarantee pack in advance, you will be exempt from such additional charges in the unlikely event mentioned above.

Is there anything I need to prepare?

There is nothing you need to bring on the day.

How long does it take to get dressed?

Kimono dressing takes approximately 10-15 minutes. The total time from reception, kimono selection, dressing, and hair setting will be about 1 hour. However, the total time may vary depending on the number of guests and the number of people coming on the day of the service.

Does the amount of money vary depending on the kimono I choose?

We offer three options for kimono: Standard (no additional fee),High and Premium.

Can I reserve kimonos?

There will be no reservation as everyone chooses their outfit on the day of the shooting.
We have about 100 costumes in the store, so please choose the one you like after trying.

Can I choose an obi and accessories?

The obi sash is included in the rental set, but we also offer additional accessories as options. Find your own lovely coordination to express yourself. If you're unsure, our staff will be happy to make suggestions.

Do you have hair ornaments?

We have several available for you to choose from.

What sizes of costumes are available?

Women's: Free size (approx. M-L)
Men's: S, M, L, 2L.
If you are concerned about your size, please contact us in advance.

How many costumes are available?

We always have about 100 garments available.

Is it possible to wear a kimono of the opposite sex?

Yes, it is possible. We will do our best to meet your request, but there may be cases where it is difficult to accommodate your request due to the size of the kimono, etc. Please consult with us before making a reservation.

When is the deadline for returning the kimono?

Please return Kimono by 5:30 PM. If it cannot be returned by that time, customers should return next day and we will charge 15,000JPY (tax included:16,500JPY) per person as late fee.

Do you provide makeup?

Only hair setting service will be provided. There will be no time for you to do your own makeup, so please have your makeup done before coming to the store.

What kind of hair styles can you do?

Depending on the length and texture of your hair, we will have a list of hair styles available to your preference.
If you have a preferred style, please let our staff member know.

Is men hair setting available?

Our hair setting services are for women only.

Can I bring my own hair accessories?

Yes, it is possible. Please ask our staff on the day of your visit.

Can I get a hair styling with short hair?

Possible. Our stylists will arrange your hair according to your hair length.

Can I check in large luggage such as carry-on cases?

We offer a baggage storage service and can keep large items that cannot be stored in lockers.
However, please note that space may be limited, so we appreciate if you would ask us before your visit.

Is tax exemption availble?

Our products are "services" and are not eligible for tax exemption.

Is there a place for my companion to wait?

You are not allowed to enter the dressing room, but you can wait inside the store. Please reserve before coming to avoid long waiting time.